Terms & Conditions

Last Updated: Jan 25

These Terms and Conditions (“Terms") govern your use of CargoLDN’s services and website. By booking a delivery with CargoLDN, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Definitions

• "CargoLDN" refers to the delivery service provider, operated in London, UK.

• "Customer" refers to any individual or business booking a delivery service.

• "Driver" refers to an independent contractor providing delivery services on behalf of CargoLDN.

• "Service" refers to any delivery, logistics, or related service offered by CargoLDN.

• "Booking" refers to a confirmed order for a CargoLDN delivery service.

2. Services Provided

CargoLDN offers the following delivery services:

1. General Delivery – One-off deliveries of parcels, specialist items, or personal shipments.

2. Same-Day & Urgent Delivery – Fast-tracked delivery within London, with an urgent 3-hour option.

3. Specialist Delivery – Transport of delicate, valuable, or unique items such as artwork and cakes.

4. Click & Collect: We collect and deliver orders from major retailers such as IKEA, Argos, and John Lewis.

5. Mini Multi-Drop – Multiple stop deliveries for small businesses, PR packages, and grouped shipments.

6. Long-Distance Delivery – Transport of parcels beyond London to destinations across the UK.

All services are subject to availability and operating capacity.

3. Booking & Payments

3.1 Booking Process

• Customers must book a delivery through CargoLDN’s website, mobile application, or approved booking system.

• Please provide accurate details for all required delivery details (pickup address, drop-off address, item description, and preferred time).

• CargoLDN reserves the right to decline or cancel any booking that does not comply with these Terms.

3.2 Payment Terms

• Full payment is required at the time of booking.

• You can pay via credit/debit card, PayPal, or any other method offered on our platform.

• Set-price deliveries (e.g., Click & Collect, Mini Multi-Drop) are charged at a fixed rate, while other deliveries may be distance-based or time-based.

• Failure to complete payment may result in cancellation of the booking.

3.3 Cancellation & Refunds

• Same-Day & Urgent Deliveries: Non-refundable after dispatch.

• Scheduled Deliveries:

  • Cancellations made more than 24 hours before pickup are eligible for a full refund.

  • Cancellations within 24 hours may be eligible for a partial refund (excluding processing fees).

• Failed Deliveries: If delivery cannot be completed due to incorrect address details or the recipient is unavailable, additional fees may apply for re-delivery.

4. Delivery Conditions & Responsibilities

4.1 Customer Responsibilities

• Customers must ensure that items are properly packaged for safe transportation.

• Accurate address details and contact information must be provided at the time of booking.

• If a delivery requires special handling (e.g., fragile, high-value items), the customer must notify CargoLDN in advance.

4.2 Restricted & Prohibited Items

CargoLDN does not transport the following:

• Illegal or hazardous goods (e.g., explosives, firearms, toxic substances).

• Perishable food items without proper packaging or refrigeration.

• Live animals or plants require special permits.

• Items exceeding size or weight limits (restrictions vary by service type).

If a driver arrives for pickup and discovers a restricted item, the delivery may be cancelled without a refund.

4.3 Delivery Delays & Liabilities

• CargoLDN aims to complete deliveries within the estimated timeframe, but we are not liable for delays caused by:

  • Traffic congestion or road closures.

  • Weather conditions affecting safe transport.

  • Customer-related issues (e.g., incorrect address, no recipient available).

• If a delivery is significantly delayed due to CargoLDN’s fault, a partial refund or compensation may be considered on a case-by-case basis.

4.4 Proof of Delivery & Failed Deliveries

• Customers may request photo confirmation, digital signature, or delivery receipt upon completion.

• If a recipient is unavailable, the driver will attempt to contact them by phone. If the item cannot be delivered, it will be returned or reattempted at an additional charge.

5. Driver Policy & Independent Contractors

• CargoLDN works with independent drivers who own their own bikes, cars, or vans.

• Drivers are responsible for ensuring safe and lawful transport of items.

• CargoLDN is not liable for personal driver-related incidents outside of contractual obligations.

6. Liability & Insurance

6.1 Loss & Damage Liability

• CargoLDN provides basic coverage for lost or damaged items up to [£X].

• Customers may request additional insurance for high-value deliveries.

• CargoLDN is not responsible for damage resulting from poor packaging or pre-existing defects.

6.2 Claims Process

• Customers must report any lost or damaged items within 48 hours of delivery.

• Claims require proof of value, photographic evidence, and item condition upon pickup.

• CargoLDN reserves the right to investigate claims before issuing compensation.

7. Website Use & Data Protection

7.1 Website Access & Use

• CargoLDN’s website and booking platform are intended for lawful use only.

• Users must not engage in fraudulent bookings, misuse of promotional offers, or disrupt service operations.

7.2 Data Protection & Privacy

• CargoLDN complies with the UK GDPR & Data Protection Act 2018.

• Customer data is used only for service fulfilment and is never sold to third parties.

• For more details, see our Privacy Policy [Insert Link].

8. Dispute Resolution & Governing Law

• Any disputes should be first addressed to CargoLDN’s customer service at [insert email].

• If unresolved, disputes will be handled in accordance with UK law, under the jurisdiction of [insert location] courts.

9. Contact Information

For questions regarding these Terms & Conditions, please contact:

📧 Email: delivery@cargoldn.com
📞 Phone: 07433050286