Refund Policy

Last Updated: Jan 25

​

At CargoLDN, we strive for excellent service. However, we understand that issues may arise.

​

1. Eligibility for Refunds

• Cancellations before dispatch: Full refund minus processing fees.

• Same-day & urgent deliveries: Non-refundable after dispatch.

• Delayed deliveries: Partial refunds may be considered if the delay exceeds 4 hours due to CargoLDN’s fault.

​

2. Damaged or Lost Items

• Claims must be reported within 48 hours of delivery.

• Customers must provide photos and proof of value for damage claims.

• Compensation is capped at £100 unless additional insurance is purchased.

​

3. Refund Processing

• Approved refunds will be processed via the original payment method within 5-10 business days.